Customer Service

Orders
Order placed is processed within 5 business days and is subject to investigation and may require the customer/buyer to provide additional identification. Further information will be required for drop shipping.
Shipping & Delivery
Free shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO. International customers must contact us before placing order.

Most orders ship within 1-3 business days, unless otherwise stated on the product page under the Shipping & Returns tab. If your order requires additional information, we will contact you. Your final shipping cost and estimated delivery timeframe will be available to you during checkout.

Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice.

Please note, some items may require a longer ship-out and/or delivery timeframe if it requires further information.

International Express – Shipments are delivered in a 1-5 days after it leaves our International shipping facility.
International Economy – Shipments are delivered in a 3-15 days after it leaves our International shipping facility.
These Shipping timeframes are in addition to the standard shipping time for an item to arrive at the international shipping facility from the Arise Graphic Professionals warehouse.

Returns & Replacements
We accept returns within 14 days from the date the item was purchased. We inspect all returned items when they arrive at our processing facility. If your return is a result of an arisegraphicprofessionals.com error or defective product, we will refund the full cost of the merchandise and original shipping charges.

If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time. No returns for oders over 14 days.

You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days).
All refunds are issued to the original method of payment unless you selected to return for in-store credit. Once your return is processed we will send you an email with your refund details.
Payment Methods & Promotions
We accept major credit and debit cards. These may include: Master Card, Visa, American Express and many more. We also accept Paypal. 
When there is a promotion or an item is on sale, it will be displayed during checkout.